Refund and Returns Policy
Replacement or Refund
If there is a problem with your order, please contact Mendham Mushrooms so we can review the issue and determine the appropriate resolution. Depending on the circumstances and your preference, an eligible claim may be resolved by replacement, reshipment, or refund.
Please email support@mendhammushrooms.com with the subject line Order Quality Issue – Order #[order number] and include:
- Your order number.
- A description of the issue.
- The type of issue, such as contamination, spoilage, damage, incorrect product, or a packaging problem.
- Clear photographs of the product and packaging.
- For packaging damage, photographs showing any puncture, hole, tear, broken seal, leak, or crushing.
- A photograph of the shipping label when relevant.
- Whether you prefer a replacement/reshipment or a refund.
Incorrect Orders
If you receive the wrong product or an incorrect order, contact us with your order number and photographs of what you received. We will review the order and arrange an appropriate replacement, reshipment, or refund.
Fresh and Perishable Products
Fresh and perishable foods require prompt review because of their limited shelf life. If a fresh or perishable product arrives contaminated, spoiled, damaged, or incorrect, contact us as soon as possible and provide the information and photographs listed above.
After review, an eligible issue may be resolved by replacement, reshipment, or refund depending on the circumstances and your preference.
Please do not ship fresh or perishable products back to us.
Dried and Shelf-Stable Products
If a dried or shelf-stable product arrives damaged or opened during shipping, contaminated, or incorrect, contact us with the information and photographs listed above.
Depending on the circumstances and your preference, an eligible issue may be resolved by replacement, reshipment, or refund.
Dried and shelf-stable products may be eligible for return within 14 days of delivery. Please contact us before sending anything back. If a return is appropriate, we will provide return instructions.
Subscriptions and Recurring Products
Subscriptions and recurring-product orders are handled separately from one-time purchases. If there is a quality, fulfillment, or order issue with a subscription shipment, contact us with the order information and photographs described above so we can review the specific shipment and determine the appropriate resolution.