Replacement or Refund
If there is a problem with your order, please tell us whether you would prefer a replacement/reshipment or a refund. We will review the information and photographs you provide and respond based on the circumstances of the claim and your stated preference.
Please email support@mendhammushrooms.com with the subject line Order Quality Issue – Order #[your order number].
Please include:
- Your order number.
- Your name and the email address used for the order.
- The product name and quantity affected.
- A clear description of the problem.
- Whether the issue involves contamination, spoilage, physical damage, or an incorrect product.
- Clear photographs of the affected product.
- A photograph of the shipping label when the issue may have occurred during shipment.
- Whether you are requesting a replacement/reshipment or a refund.
Fresh and Perishable Products
If a fresh or perishable product arrives contaminated, spoiled, damaged, or incorrect, send the information and photographs described above. Once we review the claim, we may provide a replacement shipment or refund depending on the circumstances and the customer’s stated preference.
Do not consume a product that appears contaminated, spoiled, damaged, or unsafe.
Please do not ship fresh or perishable products back to us.
Dried and Shelf-Stable Products
If a dried or shelf-stable product is damaged or opened during shipping, arrives contaminated, or is incorrect, send the information and photographs described above. Once we review the claim, we may provide a replacement shipment or refund depending on the circumstances and the customer’s stated preference.
Products may be eligible for return within 14 days of delivery.
Please contact us before sending anything back so we can confirm eligibility and provide shipping instructions.
Incorrect Orders
If we sent the wrong product or quantity, contact us promptly with your order number, a description of the issue, and photographs of what you received. Once we review the claim, we may provide a replacement shipment or refund depending on the circumstances and your stated preference.
Subscriptions and Recurring Products
Subscriptions and recurring products renew according to the schedule shown at checkout. Customers may cancel future renewals before the next renewal is processed.
Canceling a subscription stops future renewals but does not automatically cancel or refund an order that has already been processed or shipped. If you believe a recurring order was processed in error or there is a quality issue with a subscription shipment, contact us promptly and follow the same claim process described above.
Refund Timing
Approved refunds are issued to the original payment method. After we submit the refund, the customer’s bank or card issuer controls how long it takes to appear on the account.
Where to Send a Claim
Email: support@mendhammushrooms.com
Subject: Order Quality Issue – Order #[your order number]
Please include the information and photographs described above and state clearly whether you are requesting a replacement/reshipment or refund.
Last updated: September 28, 2026.